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Unable to login: Account locked.

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#1 apanayotov

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Posted 24 February 2014 - 12:09 PM

I messed 2 times my pin code and my accound was automagically locked

 

Why the unlock procedure is not explained how to be unlocked?

 

I even tried the "Forgot Password" procedure but the result is "Unable to set new password"

 

I tried the "Contact Us" form and it didn't work neither.

 

What is the problem?

 



#2 LongAndShort

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Posted 24 February 2014 - 12:45 PM

Hello, firstly, who are you talking to...a pool, a forum, an exchange? And what is the website address?


“Those who surrender freedom for security will not have, nor do they deserve, either one.”
- Benjamin Franklin

#3 apanayotov

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Posted 24 February 2014 - 12:47 PM

Sorry

 

pool.mincoin.io



#4 LongAndShort

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Posted 24 February 2014 - 12:58 PM

No problems, i have got someone to reset your locked account if it happens again ill have to get you to answer some questions :)


“Those who surrender freedom for security will not have, nor do they deserve, either one.”
- Benjamin Franklin

#5 apanayotov

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Posted 25 February 2014 - 01:44 AM

I think it is just a matter of time to auto unlock ...
Now is OK - I have just check :)



#6 Dibbler666

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Posted 07 March 2014 - 04:35 AM

Hi my account is also locked on pool.mincoin.io

I had requested Forgot passord but did not get an email, also did not get an email when i first registered my account on there yesterday (not sure if I should have or not).

Could you please send me a reset password link.

Also for future reference, does the account unlock after a specified time?

Many thanks in advance.






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